Shipping policy

This is a shipping policy from the website,

applicable as of October 4, 2021. Here is a summary of the key points:

  1. Object (Article 1): The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.

  2. Parties (Article 2): The policy applies between VOLUBILIS V.O., a SASU (Simplified Joint Stock Company) registered in France, referred to as the "Publisher," and any individual or legal entity, private or public, registered on the Site to purchase a Product, referred to as the "Customer."

  3. Definitions (Article 3): This section provides definitions for terms used in the policy, including Customer, Site, Publisher, etc.

  4. Scope of Application (Article 4): The policy applies to all visitors (referred to as "Internet Users") accessing the Site. By connecting to the Site, the Internet User accepts the shipping policy. During registration on the Site, this acceptance is confirmed by checking the corresponding box.

  5. Delivery (Article 5):

    • 5.1 Shipping Costs: The shipping costs will be indicated to the Customer before payment and are applicable only for deliveries within mainland France, including Corsica. For other delivery locations, the Customer needs to contact customer service.
    • 5.2 Delivery Time: Orders are delivered by La Poste (French postal service) within 5 working days after the Publisher has received full payment.
    • 5.3 Damaged Packages: If a package is visibly damaged upon delivery, the Customer should refuse it and inform the seller immediately for a replacement to be prepared and shipped. In such cases, the previously mentioned delivery times may not apply.
    • 5.4 Ownership Reservation - Transfer of Risks: The ownership of the delivered Products remains with the Publisher until the Products are delivered to the Customer. The Customer bears the risks related to the Products from the time of ordering.
  6. Final Provisions (Article 6): This section covers the applicable law, modifications to the shipping policy, dispute resolution, severability, non-waiver, telephone solicitation, languages, abusive clauses, etc.

  7. Shipping & Returns (Article 7):

    • 7.1 Specific Shipping Conditions for the Boutique: All orders are shipped within a maximum of 3 working days.
    • 7.2 Shipping Schedule and Deadlines, Specific to the Boutique: Orders validated before noon (12:00 PM CET) on a working day are shipped the same day. Orders received after noon (12:00 PM CET) on a working day will be shipped the next day, except for Fridays, where they will be shipped on the following working Monday.

Please note that this is a summary, and for the complete and accurate information, it is recommended to refer to the original shipping policy document on the website.